Real support for real operations. When production stops, we don't. Submit a ticket and we'll route it to the right team, fast.
If you don't find what you need below, open a ticket.
General questions get a reply in under 4 hours during business hours. Technical issues, under 8. If your line is down and you're on an active plan, we're on it in 30 minutes or less: 24/7.
We route tickets automatically from the category you pick. Production, inventory, and billing go to Customer Service. Integrations and API go to Development. Choose the closest match and we will adjust if needed.
Two options. Email urgent@nodalerp.com with "PRODUCTION DOWN" in the subject, or open a ticket above and mark the priority as "Production Down." Either way, you'll get a real person, fast. On active plans, this is a 24/7 line.
Yes. Once your ticket is opened, the confirmation email will include a secure upload link. Screenshots, exports, PDFs of work orders, and log files all help us move faster.
We do. Standard connectors: QuickBooks, Shopify, common EDI flows: are supported out of the box. For custom integrations, route your ticket to the Development team and include the system and the data you need to move. We'll come back with scope and timing.
Every ticket gets a reference number (e.g. NDL-482910) in the confirmation email. Reply to that thread to add information or check status, or email support@nodalerp.com with the reference in the subject.